Qmove Vision: Help Users Succeed, Make Partners Great.

AED 6,500‑7,500 (Basic + Allowances + Commission)

Candidate already resident in UAE will be an advantage.UAE driving‑license preferred.

Provide daily customer support to shippers and drivers via phone, WhatsApp, and the Qmove app.

Assist users with registration, placing and accepting orders, order tracking, payments, withdrawals, and other app-related issues.

Follow up on transportation orders and coordinate communication between shippers and drivers to ensure smooth order completion.

Handle order cancellations, pricing disputes, delivery delays, cargo damage, and other operational issues, and help drive them toward resolution.

Promote Qmove products and services and assist new users with app download, registration, and account setup.

Provide basic product guidance and training to drivers and shippers.

Proactively contact potential or existing users when needed to support driver and shipper registration and engagement.

Collect customer feedback, frequently asked questions, and local market insights, and share them with the product and operations teams.

Record and follow up on customer complaints to continuously improve user experience and customer satisfaction.

Work closely with operations, driver management, and other teams to maintain service quality.

Achieve customer service, operational support, and other relevant business targets.

Experience in customer service, call centres, sales, client acquisition, logistics platforms, or field promotion is preferred.

Strong communication, customer service, and execution skills, with the ability to handle enquiries and complaints patiently and professionally.

Strong problem-solving and coordination skills, with the ability to resolve order-related issues efficiently.

Familiar with WhatsApp, mobile apps, and basic office software.

Able to work flexible shifts within the working-hour limits set by UAE labour regulations.

Willing to handle some fieldwork or offline user support when required.

English proficiency sufficient for daily workplace communication is required.

Fluency in Hindi or Urdu is highly preferred; candidates who speak both will have an added advantage.

Is interested in customer service and logistics platform businesses.

Is responsible, proactive, and willing to help users solve problems.

Can support both drivers and shippers and work effectively in a fast-paced environment.

Is looking for long-term growth and development opportunities with Qmove.

Please send your CV via WhatsApp:+971 58 873 158